Skip to main content
Your Labrador account settings give you full control over how you sign in, which devices have access to your account, and how your subscription is managed. To reach your account settings, log in at testwithlabrador.com, select the account icon in the top-right corner of any page, and choose Manage Account.

​
Signing In

Labrador offers two ways to sign in:
  • Email and password, enter the email address and password you registered with.
  • Google sign-in, authenticate using your Google account. Google handles the full sign-in flow, including any two-step verification configured on your Google account.
If you forget your password, click the Forgot your password? link on the sign-in page. Labrador will send a reset link to your registered email address.

​
Changing Your Password

1

Go to Account Settings

Select the account icon in the top-right corner and choose Manage Account.
2

Enter your current password

Under the Password section, type your current password into the first field.
3

Enter your new password

Type your new password into the second field. Choose something unique that you don’t use elsewhere.
4

Save the change

Click Save to update your password.
Changing your password automatically signs out all other devices where you are currently signed in. This is an intentional security measure, if you suspect your password has been compromised, changing it immediately revokes access everywhere else.

​
Managing Active Sessions

Labrador tracks every device and browser where you are currently signed in, so you always know where your account is active. Under Signed-in devices in your account settings, you can see all current sessions. To end every session except the one you are using right now, click Sign out other devices. Those sessions are terminated immediately, anyone using your account on another device is signed out and must enter their credentials again. This is especially useful if you signed in on a shared or public computer, or if you have misplaced a device that was logged in to Labrador.

​
Billing and Subscription

Manage your plan directly from the billing section of your account settings.

Upgrade your plan

Upgrades take effect immediately. Your new project capacity and features are available the moment you confirm the change.

Downgrade your plan

Downgrades take effect at the end of your current billing cycle, so you keep full access until the period you have already paid for expires.

Payment security

Payments are processed by Stripe, a PCI DSS Level 1 provider. Your card number is submitted directly to Stripe and never reaches Labrador’s servers.

Enterprise plans

Enterprise pricing is custom. Contact the Labrador team directly to discuss your organisation’s requirements, including unlimited seats, custom integrations, and dedicated support.

​
Two-Factor Authentication

Two-factor authentication (2FA) adds a second verification step when you sign in, protecting your account even if your password is compromised. You can enable it from the Two-factor authentication section of your account settings. For full setup instructions, recovery code guidance, and steps for disabling 2FA, see the dedicated Two-Factor Authentication page.

​
Deleting Your Account

To permanently delete your account and all associated audit data, email security@testwithlabrador.com from the email address registered to your account. A member of the Labrador team will handle your request manually and confirm once it is complete. Your data will be deleted within 30 days.
Account deletion is permanent. All projects, audit data, issues, and attachments are removed from Labrador’s systems and cannot be recovered. Make sure you have exported any reports or data you need before submitting your deletion request.